* Your exchange is strictly not transferrable for commercial gain and should you use your exchange for such purposes, your membership will immediately be cancelled without any booking and membership fee refund.
* Resorts are required to check proof of Identity upon check in.
* Onsite Restaurant is independentely operated and therefore payment needs to be made directly with the restaurant, and not through the resort reception.
* Should your unit have a fireplace, you can purchase charcaol from the curio shop. 
* Certain resort facilities may carry a nominal charge for the use thereof; however, an “All Access Pass” may be purchased at check-in for all unit guests to enjoy use thereof during their stay. Please refer to the resort reception directly for further details.

** Please note: The resort will only allow a MAXIMUM of 18 guests (including children of all ages and babies) for a group booking. Please remember that should a group booking be made the following rules are strictly enforced:

• Noise levels must be kept to a minumum and comply with the resort's noise curfew hours. The resort is entitled request guest to leave the property should noise levels be negatively impacting other guests stay.

• Unit Servicing will be done according to the regular schedule. Should extra time and expense be spent cleaning a unit, an extra cleaning fee will be imposed.

• Unit ammenities are provided for the maximum number of occupants permitted to stay in that unit size. Please do not remove crockery or cutlery and take it to other units. Any items missing at check-out will be charged for.

• For security reasons, guest details of booked units must be updated AT LEAST 2 weeks prior to occupation date.

• All guests are required to complete the resort indemnity forms prior to access to the booked units.

** Please note: No pets are permitted at any of the resort**
** Please note: Sleeper couches are only suitable for small children under the age of 12 **
** Please note: In an effort to save water, all VMS managed resorts have implemented various water saving measures. Your assistance with adhering to these measures is appreciated, and thank you for your understanding and committment to preserving this precious resource. 
For a weekend reservation (Friday to Monday), no linen and towel changes are done during the stay.
For a midweek reservation (Monday to Friday), no linen and towel changes are done during the stay.
For a full week reservation (Friday to Friday), no linen change is done during the stay.
For a full week reservation (Friday to Friday), the towels must be changed on Tuesday (or day 4 of the reservation).
For a booking longer than seven nights (a full week and a weekend or more), the linen must be changed on the sixth night.
Should a guest request a linen or towel change, this may be done at a surcharge of R200 per set of linen and R200 per set of towel change.**
** Please note: Please adhere to the Smoking Regulations of the resort.**

** Please note: The resort wants to ensure the best holiday experience for all guests, now and into the future. While they endeavour to keep disturbances to a minimum during any construction and improvement phases at the resort, apologise in advance for any inconvenience that such activities may cause you during your stay during 2022.** (Updated 20/09/2021)

** Please note: General refurbishment work will be taking place between the middle of July and end of October 2023. Apologies for any noise and inconvenience experienced.** (Updated 12/07/2022)