Resort Important Information

Mandatory Fees
Mandatory Environment Tax is 28.87 local currency, . Only Credit Cards accepted.
Mandatory Enviroment Tax per reservation, per night apply to HTL and 1BEDROOM units.
Mandatory Environment Tax is 57.74 local currency, . Only Credit Cards accepted.
Mandatory Enviroment Tax per reservation, per night apply for 2BEDROOM units.
Mandatory Usage Fee is 10.00 U.S. dollars, . Only Credit Cards accepted.
Foreigners must complete form & payment at https://visitax.gob.mx prior to departure.


Resort Fees
Resort amenities fee is 450.00 U.S. dollars, . Only Credit Cards accepted.
Mandatory resort fee per 1B unit, per reservation.
Resort amenities fee is 700.00 U.S. dollars, . Only Credit Cards accepted.
Mandatory resort fee per 2B unit, per reservation.
Resort amenities fee is 200.00 U.S. dollars, . Only Credit Cards accepted.
Mandatory resort fee per Hotel unit, per reservation.
Resort amenities fee is 200.00 U.S. dollars, . Only Credit Cards accepted.
Mandatory resort fee per Studio unit, per reservation.

Minimum Checkin Age : Minimum age check-in is 18.
Occupancy Restrictions : Hotel units are recommended for 2 adults and 2 children under 12 years of age
Pets : No Pets. Please contact the resort directly regarding its ADA/general service animal policy.

General Urgent Information
combinations. All of these rules apply to all Vidanta IDs (Rule by Total Group). This means that RCI members can travel to any Vidanta ID only once every 4 years staying one week and in only one unit. Rules are verified by name and membership - violations will be canceled. Resort does not allow reservations with Guest Certificates. Only members may check in, otherwise Vidanta could apply normal
The resort will reflect the RCI reservation 72 hours after it has been confirmed. You can only confirm Vidanta once in a period of 4 years (applies per Anniversary Year) and multiple (two or more reservations in the same week) or consecutive units (2 or more units confirmed, where upon check out of one of them there is immediate check in of a next unit) are not allowed
Prepay the resort fee 48 hours after the unit is confirmed, by accessing the email sent by Vidanta resorts with instructions to pay it online. *For more details about Resort Fee benefits please visit www.premiumvacationbenefits.com *Reservations made less than 48 hrs prior to the check-in date will not be accepted. *Resort Fee does not cover local taxes. *Pre-checkin & schedule transportation at https://precheckin.vidanta.com/home
commercial rates. VIDANTA owners can only exchange their week back to a VIDANTA resort equal to or less than the product or property acquired. Example: Mayan Palace Owner cannot confirm Grand Mayan. For discounts on tours or entertainment attractions, send an email to contacto@rcitravel.com.mx or call from Mexico 5283-0973; & from the USA 001844-8582517.
Fees or deposits are charged for some amenities.
Credit card imprint required upon check-in at the resort.
Security deposit required upon check-in at the resort.
There is a 3% state lodging tax.
This resort has Mandatory Resort Fees. You are required to pay the applicable Mandatory Resort Fee listed in the Fees Tab on rci.com as of the date of confirmation. Pre-payment should be made 30 days before check-in date.
In preparation for your upcoming trip check for any vaccine and/or testing requirements, travel restrictions, policies, or mandates related to Covid-19 to and from your destination. Resources available online include, but are not limited to, government, airline, and your host resort’s website.
RCI and its related entities shall not have any liability related to individual resorts’ on-site COVID-19 testing (or absence of on-site COVID-19 testing).
Prior to travel, RCI recommends contacting your host resort as well as local, state and federal websites for advisories that may impact your travel or vacation experience.
RCI recommends contacting your host resort as well as local, state and federal websites for advisories regarding the NEW Smoking Law in Mexico.