Your quick-guide to RCI.CO.ZA

Select where you want to go Refine your results View resort details Search for available holidays Add a holiday to your basket Review your holiday details in “My Basket” Confirm and pay for your holiday Print your confirmation letter

There are many ways for you to search for your desired holiday within the “Explore and Book” section. Use the text box to search for a specific location or resort. To view a greater selection of locations, search via a list of pre-defined regions or by using the interactive world map. Alternatively, search for all of your favourite local resorts with a single click, making your search faster and easier.

Select the “Explore and Book” menu item
Select “Southern Africa” within the list of pre-defined regions
Click “Search”

On the results page, use the filters on the left hand side to narrow down your results and display only the resorts that meet your requirements.

Click on “Region(s) in Southern Africa”
Click on a region (with a red arrow) to display a list of smaller areas within that region
Select your desired region/s
Click “Filter results”
A list of all resorts within your selected region will display

A list of resorts, relevant to your search, will display within the “List view” tab. An image, short write up, location and resort grading will display for each resort. View in-depth, up-to-date details such as a general overview of amenities and facilities, photos, directions or area attractions for a resort by clicking “Resort details”.

Click “Resort details” to view more information about a specific resort
Click on each menu heading within the “Resort details” page to access the relevant information
To return back to the list of resorts click “Back to search results”

There are several methods to view. Use the “Quick availability” link on the “List view” – displays available options without leaving the page. Within “Resorts details” page view “Available units”. However, the most comprehensive display is on the “Availability grid”, where only available holidays display. Refine your availability using check-in month, check-in date range and booking type filters. All available holiday option details are displayed, including unit size, check-in/out dates, booking type, price and points required.

Select the “Availability Grid” tab
Filter by selecting your desired check-in month and check-in date range
Select “Booking type” as “Exchange” if you wish to utilize your points (you can also search for Rental and Bonus holidays)
Click “See available units”
From the resulting list click the resort you would like to view availability for
All available holiday options will display
Select your required holiday option
Click “Book holiday”, initiating the holiday booking process

Once you have selected your holiday, and before adding the holiday to your basket, you will need to indicate how many units you require as well as how many adults and children will be travelling. You can also request to select your unit numbers (this option is only available for certain local resorts).

Select the number of units you require within the “Units to book” drop down
The numbers indicated in this drop down will be the number of units that are available to be booked
Select the number of adults and children that will be occupying the unit/s
Click “Add to basket and pay”

Once you have selected to book the holiday, it will display in “My basket”. Ensure that you are happy with all of the details of your holiday, paying careful attention to the check-in / out date, unit size, points details as well as the booking fee payable. Be sure to confirm your holiday before the hold time on the holiday expires. Should you need to get back to your basket, simply click on the “My Basket” link located on the top red menu bar.

Review all the details of the holiday booking in your basket
Click “Book and pay”

Pay for your holiday via credit card or bank account (only if the holidays check-in date is more than a month into the future). Familiarize yourself with the RCI^® Terms and Conditions as well as any important resort information, before you confirm your holiday. Once again there is an option to review your holiday details before finalising the booking.

Review the details of your holiday booking
Enter in payment details
Review and accept the RCI^® Terms and Conditions as well as the Resort Information
Click “Confirm payment” to finalize the payment and confirm the booking

Once your holiday has been finalised you are able to access your confirmation letter immediately. You are able to view, print it or email it.

Click on “View / print letter” for the relevant holiday
Your confirmation letter will open up into a new window
You will be able to select to print your confirmation letter from here

You have successfully booked your holiday on RCI.CO.ZA!

Membership dashboard Personal details Deposit (Spacebank) Points and timeshare Resort Request - Add a new request Resort Request - Pending requests Resort Request - Matched requests Renew my membership Vacation Protector Plan (VPP^®) View / print transactions Family and friends Favourites Contact Us

Select the “Manage my membership” menu item on the top navigation bar.

A dashboard of your membership will display. Details such as contact details, available points, resort requests and your deposits can be seen on the dashboard. These items can easily be accessed from the dashboard or through the menu items on the left. Where needed, use the “?” icons (scattered throughout the website) to gain further information and help you along the way.

Keep your personal details up to date to ensure that you always receive RCI^® news and updates. Receive all important information from RCI^® pertaining to your membership, booking Confirmation Letters and holiday savings. Details such as contact details (email / telephone and preferred contact details), address details and banking details are displayed.

Update your details without hassle.

Simply change the outdated details
Click “Update” to save the changes

You are able to deposit your ownership in minutes.

Step 1:

Select the ownership you would like to deposit
All the ownership that is available to be deposited displays here
Details such as resort, unit number, unit size, check-in date and the amount of points you will be receiving displays per ownership
Multiple ownerships can be selected at once
Click “Spacebank” to continue

Step 2:

Ensure that you are happy with all of the details of your deposit, paying careful attention to the resort, unit number, unit size, check-in date and the amount of points you will be receiving
Review and accept the RCI^® Terms and Conditions
Certain resorts require the ownership to be approved by the resort managing agent before the week can be deposited – you will be advised here should this be the case with your resort
Click “Confirm Spacebank” to continue

Your ownership has successfully been deposited!

You can view, print or email your deposit confirmation letter by clicking on the relevant link.

Should your resort require the deposit to be approved, the request will automatically be sent to your resort managing agent and the status of your deposit will read “Waiting for authorization” up until the resort approves / rejects the deposit.

*Flexi ownership cannot be deposited online and will need to be done through the RCI^® Call Center.

Detailed points and timeshare information is viewable here. Your points are divided into various categories as well as expiry dates, giving you a holistic view of your current points status. In addition, you are also able to keep up-to-date with your peak points (should you have deposited peak points) as well as your current timeshare ownership.

You can add a resort request for a local holiday that is not yet available, view and edit your current and pending requests and confirm your matched request holidays all within “Resort requests”.

Step 1:

Select a region and sub region to display a list of resorts to choose from
Click “Select resort” to add it to your request

Step 2:

Select your required check-in date, check-out date and unit size
Furthermore broaden your search by selecting to “Expand to region” (will include all resorts within the region of the selected resort) or by extending your check-in dates by up to two weeks before or after
The amount of points that will be reserved for the request will be displayed
Click “Add new request” to continue

Step 3:

Ensure that you are happy with all of the details of your request, paying careful attention to the resort, check-in / check-out date and the amount of points that will be reserved
You are able to add up to 12 holiday options to this request
To add more holiday options to your request click on the “Add another holiday option” link
Once you are satisfied with the details of your request click “Continue” to add the request

Your request has been added!

The relevant points will be reserved against this request and will be used to confirm the holiday should a suitable holiday become available.

View all the details pertaining to your active resort requests within the “Pending requests” menu item. You have control over editing your requests - edit or delete your requests, add more holiday options or change the points reserved for the request. Ensure that all the details of your requests meet your requirements to ensure a more suitable holiday matching against your request.

If a suitable holiday matches against your request you will be notified via email and/or SMS. Login and view the details of the matched holiday instantly. You will have the option to confirm the holiday or reject it and continue searching for a more suitable holiday.>

To confirm your matched holiday, ensure that you are happy with all of the details of the matched holiday, paying careful attention to the check-in / out date, unit size, points details as well as the booking fee payable
Be sure to confirm your matched holiday before the hold time on the holiday expires
Click “Confirm match” to add the holiday to your basket
Once you have added your holiday to the basket, the confirmation and booking process remains the same as if it were a normal holiday booking

Renew your membership quickly and at your own convenience.

Step 1:

Select your membership type (Standard Members only) and duration
Click “Continue” to proceed

Step 2:

Ensure that you are happy with all of the details of your membership renewal, paying careful attention to your membership type, renewed up until year as well as the fee payable
Pay for your membership renewal via credit card or bank account
Review and accept the RCI^® Terms and Conditions
Click “Continue” to proceed

Step 3:

Once again there is an option to review your membership renewal details before finalizing the payment
Click “Confirm” to process the payment and renew your membership

Your RCI^® membership is now renewed!

Ensure that you and your holidays are protected from unfortunate events that happen when you least expect it. Purchase VPP^® online and rest easy knowing your holidays are protected.

Step 1:

Click “Purchase VPP”
A box will open where you must review and accept the VPP^® Terms and Conditions
Click “Continue” to proceed

Step 2:

Ensure that you are happy with all of the details of your Vacation Protector Plan policy, paying careful attention the fee payable
Pay for your VPP^® via credit card or bank account
Enter in your email address (where the policy will be emailed to)
Click “Continue” to proceed

Step 3:

Once again there is an option to review your VPP^® details before finalizing the payment
Click “Confirm” to process the payment and purchase VPP^®

You have successfully purchased a Vacation Protector Plan!

Access, print or email your upcoming holiday confirmation letters as well as your deposit confirmation letters here. You can also view your holiday activity report displaying your historic RCI^® transactions. Add a guest certificate to an existing booking simply by clicking “Add a guest certificate” and completing the steps that follow.

By keeping an updated list of family and friends, issuing a guest certificate becomes easier and quicker. Add new contacts, edit details of existing contacts or remove contacts from your list whenever needed. You can also send family and friends on holiday from this page.

Keep your favourite resorts in one easy-to-access list. Search for availability instantly by clicking on “Available Units”. Search for available holidays for all your local favourites directly from the “Explore and Book” menu, by selecting to search on “My local favourites”.

Our contact details can be found under “Contact us”. Telephone numbers, email addresses, operating hours as well as direction to our offices are displayed.

If you require any website assistance contact the RCI^® Online Helpdesk on

+27.11.258.1234 or on
onlinehelp@rci.com
Mondays – Fridays 08:00 – 17:00.