RCI® PRIVACY NOTICE
Exchanges International (Proprietary) Limited trading as RCI® Africa is
concerned about privacy issues and wants you to be familiar with how we
collect, use and disclose information.
This Privacy Notice describes our practices in connection with
information we collect through: websites we operate from which you are
accessing this Privacy Notice (the “Websites”),
any software applications we make available for use on or through computers and
mobile devices (the “Apps”), and social
media pages we control from which you are accessing this Privacy Notice (our “Social Media Pages”), (collectively,
including the Websites, Apps and Social Media Pages, the “Services”). This Privacy Notice
also applies to our offline collection of information. The information you
provide helps us operate effectively and provide you with premium hospitality
products, services and experiences.
privacy practices may vary among the countries in which we operate to reflect
local practices and legal requirements. Please read the following to learn more
about our privacy practices.
Your Acceptance of
Our Privacy Notice:
By using the Services, you accept the terms of this Privacy Notice and the ways
we may use your information. If you do
not accept this Notice’s terms, please do not continue to use the Services.
Information Is Collected and How Is It Collected?
1. We may
collect personal information (information that identifies you or relates to you
as an identifiable person) about you such as your:
- Postal address
(including billing and shipping addresses)
- Email address
- Credit or debit card number
- Financial information
- Stay, trip,
product, service or related information
product, service or other customer preferences
- Social media
account ID or profile picture
- Special needs
or conditions that may impact your stay
- IP address
We may collect
information from you when you interact with us such as when you:
- Register for a product or service
- Contact us with a question or request, including by use of any Website chat features
- Use our Services
- Make a payment for a product or service
- Stay at one of our affiliated resorts
- Provide a testimonial or story, or submit a review or comment
- Participate in a competition, promotional activity or sweepstakes
- Participate in any loyalty or other programs
- “Like”, “Follow” or otherwise connect with or post to one of our Social Media Pages
- Provide services to us (for example, as a vendor or contractor)
Information We Collect about you:
- Cookies: This Website uses
“cookies”. By using this Website and agreeing to this Notice, you consent to
sends to your computer for record-keeping purposes and this information is
stored in a file on your computer’s hard drive. Cookies make web surfing and
browsing easier for you by saving your preferences so we can use them to
improve your next visit to this Website.
- One purpose of cookies is to simplify the use of the Website. A cookie may save a user’s login details for example, so the user does not need to login every time. Cookies, by themselves, do not provide us with your personal information.
- Cookies may be either “persistent” or “temporary” (or “session”) cookies. A persistent cookie retains user preferences for a particular Website allowing them to be used in future browsing sessions and remains valid until its set expiry date (unless previously deleted by the user). A temporary cookie expires at theend of the user session, when the web browser is closed.
- Cookies are also used for statistical or marketing purposes, to determine how the Website is used. These cookies may be provided by us as well as third parties (e.g., advertising partners). While we do not control or have access to any advertiser cookies, we may permit their cookies to be used on this Website to facilitate tailored advertising and to monitor patterns of buying specific goods or interest in - for example, holidays or hobbies. These cookies run advertisements tailored to the user based on their online buying habits.
Beacons: We or third party ad servers may use
invisible pixels or beacons on this Website to count how many users visit
certain pages. This information is
collected and reported in the aggregate.
We may use this information to improve our marketing programs and
content, and to target advertisements at this Website and/or on other
- From Other Sources: We may receive your personal information
from other sources, such as public databases; joint marketing partners;
data firms; social media platforms; from people with whom you are friends
or otherwise connected on social media platforms, as well as from other
When you use or access our Services from a mobile device, we may collect
information such as your unique device ID and your location information. If you download and use an App, we and
our service providers may track and collect App usage data, such as the
date and time the App on your device accesses our servers and what
information and files have been downloaded to the App based on your device
number, as well as any other personal information specified by the App in
its terms or notices.
How Do We
Use Your Information?
information we collect from you helps us identify ways we can continue to serve
you in the best way possible and provide you with personalized products and services
that suit your lifestyle. We use personal
information for the following purposes:
respond to your inquiries and fulfill your requests, such as to send you
- To send administrative
information to you, for example, information regarding the Services or an
event you are attending and material changes to our terms, conditions, and
complete and fulfill any transactions or requests for services, for
example, to process your payments or communicate with you regarding your
transactions and provide you with related customer service.
send you marketing communications we believe may interest you via postal
mail, email or phone.
personalize your experience on the Services by presenting products and
offers tailored to you.
allow you to participate in sweepstakes, contests and similar promotions
and to administer these activities.
Some of these activities have additional rules, which could contain
additional information about how we use and disclose your Personal
Information, so we suggest that you read these rules carefully.
facilitate social sharing functionality.
our business purposes, such as data analysis, audits, fraud monitoring and
prevention, internal quality assurance, developing new products,
enhancing, improving or modifying our Services, identifying usage trends, auditing
use and functionality of our Services, helping enforce compliance with our
of our promotional campaigns and operating and expanding our business
- As we believe to be necessary or
appropriate: (a) under applicable law, including laws outside your country
of residence; (b) to comply with legal process; (c) to respond to requests
from public and government authorities including public and government authorities
outside your country of residence; (d) to enforce our terms and
conditions; (e) to protect our operations or those of any of our Wyndham Affiliates
or RCI® affiliated resorts; (f) to protect our rights, interests, privacy,
safety or property, and/or that of our Wyndham Affiliates or RCI® affiliated
resorts, you or others; and (g) to allow us to pursue available remedies
or limit the damages that we may sustain.
We may also aggregate
and/or anonymize personal information for research, to improve our products and
services; and for other business purposes.
Other than as described herein, RCI® does not: (1) sell or rent your personal information,
(2) use your personal information to make decisions about granting or extending
consumer credit unless you submit a separate credit application and authorize
us to use or disclose your information; or (3) use your personal information to
act as a consumer reporting agency or furnish information about your credit
worthiness, credit standing, credit capacity, character, general reputation,
personal characteristics or mode of living to any consumer reporting agency.
How Do We
Disclose Your Information?
Your information may
be disclosed as follows:
other Wyndham businesses (our “Affiliates”) which may jointly use
the personal information for the purposes described in this Privacy Notice.
A list of our primary Affiliates can be found in Wyndham’s current Form 10-K.
or Business Partners: We may share
personal information with the owners and operators of RCI® affiliated
resorts in order to provide you with services, facilitate a booking you
requested, generate leads in connection with their offers to sell timeshares
to you, or to respond to your inquiry for further information about
mini-vacations at resorts where a resort tour is either required or
requested of you by the owner or operator of the resort. We may disclose your information to
business partners, sponsors or other third parties in connection with
administering promotions, sweepstakes or similar activities. You may be offered an opportunity to
request additional information, materials or offers from the sponsor or
other third party; should you make such a request, we will provide your
personal information to the third party so that they can fulfill your
and Service Providers: We may disclose your information to vendors and
service providers we retain in connection with our business such as: travel services companies, financial
services companies, property owners’ associations, vacation insurance
companies, website hosting, data analysis,
payment processing, order fulfillment, information technology and related
infrastructure provision, customer service, email delivery, credit card
processing, tax and financial advisers, legal advisers, accountants or auditing
We may make reviews, message boards, blogs, and other such user-generated
content facilities available to users.
Any information disclosed in these areas becomes public information
and you should always be careful when deciding to disclose your personal
information. We are not responsible
for privacy practices of other users including website operators to whom
you provide information.
A third party who acquires any part of Wyndham Worldwide Corporation
itself or any of its Affiliates, whether such acquisition is by way of
merger, consolidation or purchase of all or a substantial portion of our
Permitted by Law: We may disclose your personal information to law
enforcement authorities, government or public agencies or officials,
regulators, and/or to any other person or entity having appropriate legal
authority or justification for receipt of your information, if we believe
that we are required or permitted to do so by law or legal process, to
respond to claims, or to protect our rights, interests, privacy, property
or safety, and/or that of our Wyndham or RCI® affiliated resorts, you or
- Anonymized/Aggregated Information: Because
aggregated or anonymized information does not personally identify you, we
may use it for any purpose. If we combine anonymized or aggregated data
with personal information, we will treat the combined information as
personal information according to this Privacy Notice.
How Do We
Safeguard Your Information?
Security of Your
will take reasonable steps to protect the information you provide us from loss,
misuse and unauthorized access, disclosure, alteration and destruction. We have implemented appropriate physical,
electronic and managerial procedures to help safeguard and secure your
information from loss, misuse, unauthorized access or disclosure, alteration or
destruction. Unfortunately, no security
system is 100% secure, thus we cannot ensure the security of information you
provide to us via the Services.
Provided on Someone Else’s Behalf: If you provide us with information
about someone else, please ensure you have the person’s permission to do
so for the purposes detailed in this Privacy Notice.
The Services may have links to other websites not operated by us; we have
no control over how these websites may collect your information and no
responsibility or liability for the practices, policies and security
measures implemented on these websites.
You should read the privacy notices on those other websites before
you submit your information through them.
Please note that we are not responsible for the collection, usage and
disclosure policies and practices (including data security) of other
organizations, such as Facebook, Apple, Google, Microsoft, RIM or any
other app developer, app provider, social media platform provider,
operating system provider, wireless service provider or device
manufacturer, including any personal information you disclose to other
organizations through or in connection with the Apps or our Social Media Pages.
to Our Privacy Notice: From time to
time we may revise this Notice and/or use personal information for new,
unanticipated uses not previously disclosed herein to meet changes in the
regulatory or business environment, or to satisfy the needs of our customers
and service providers. Updated and
date stamped versions will be posted on the Services.
- Minors: We do not
knowingly collect, maintain or use personal information from children
under 18 years of age, and no part of Services is directed to individuals
under the age of 18.
- International Transfers: We are an
international company and we may, subject to applicable law, transfer your
information to our Affiliates or selected third parties where information
protection standards may differ. For example, your information may be
stored on servers located in other jurisdictions. We will take steps to help protect your
information when it is transferred. Our U.S. entities comply with the EU-US
and Swiss-US Safe Harbor privacy frameworks regarding personal information
transferred from Affiliates and other organizations in the European
Economic Area or Switzerland to the U.S.
Please click here
to view our RCI® U.S. Safe Harbor Customer and Supplier Privacy Notice.
We will retain your personal information for the period necessary to
fulfill the purposes outlined in this Privacy Notice unless a longer
retention period is required or permitted by law.
Contact Us With Your Questions
- Marketing: We may contact
you by email, phone or postal mail with information about products or
services offered by RCI® or a third party that may be of interest to you. You
can opt-out at any time by:
- Using the unsubscribe function in the
email you receive from us; or
- Contacting us at email@example.com if you do not wish to receive further direct
marketing from us about Wyndham products or services.
- “Do Not Track”
Browser Settings: At this
time, we do not respond to browser ‘do not track’ signals, as we await the
work of interested stakeholders and others to develop standards for how
such signals should be interpreted.
Third parties, including our service providers, may collect information
about your online activities over time and across different websites,
including when you visit our Website.
You can learn about how to exercise choice regarding the collection
of information about your online activities over time and across third-party
websites or online services by visiting www.aboutads.info and www.networkadvertising.org.
to Information We Hold about You: If you would like to access, obtain
copies, update, correct or request that we suppress or delete any of the
information we hold about you or if you require further information from
us about how we use your information please contact us at firstname.lastname@example.org. In some
jurisdictions, you may be charged a reasonable fee for access to your
If after reviewing
this Notice, you have any questions or privacy concerns please send an email to
email@example.com or send a letter to:
PO Box 783940
If you are a resident
of California, California Civil Code Section 1798.83 allows you to request
information regarding the disclosure of your personal information by us to
third parties for the third parties’ direct marketing purposes. With respect to these entities, this Notice
applies only to their activities within the State of California. To make such a
request, please contact us at firstname.lastname@example.org.
- Effective Date: April 20, 2015
- Last Updated Date: April 20, 2015